topic Account refusing to link in Contracts & Billing

Account refusing to link

Reecekao94 — Thu, 08 Jan 2026 17:27:07 GMT

I had my EE id and product linked on the app, but for some reason it is randomly unlinked now and it will NOT let me relink it, for some odd reason. I have a contract to pay off ASAP but due to this unfortunate problem, i can't do that as it won't let me relink everything and sign into my account. Please someone help me with this. Thank you

Re: Account refusing to link

XRaySpeX — Thu, 08 Jan 2026 17:29:44 GMT

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Account refusing to link

Debbie_G — Fri, 09 Jan 2026 08:52:43 GMT

Hi @Reecekao94.

Thanks for coming to the community.

@XRaySpeX has shared some great advice to help with your payment.

If you’re still having trouble linking your account, please give our team a call. They'll be able to access your account and help look into this further.

Debbie