topic Re: Lost account in Contracts & Billing

Lost account

phillyon — Thu, 08 Jan 2026 16:47:10 GMT

When I log onto ee with either of the two email addresses I have, neither has my mobile accounts on it. Is there an issue? Im as sure as I can be that I wouldn't have set it up with any other email address. How can I find out what email address my mobile account is linked to?

Re: Lost account

Northerner — Thu, 08 Jan 2026 16:48:52 GMT

Hi @phillyon

Have you linked your account: https://ee.co.uk/help/profile/manage/link-products

Thanks

Re: Lost account

Michael_D — Fri, 09 Jan 2026 08:04:42 GMT

Hi @phillyon

If you try to link the accounts as @Northerner suggested, that will see if you can get everything under whichever email address you want to use.

If that doesn't work or you see an error, please give our tech guides a call and they'll be able to check how your account is set up and help to get it corrected for you.

Michael

Re: Lost account

phillyon — Fri, 09 Jan 2026 09:43:20 GMT

Thanks for the tip. just tried it on the app, i get the message "we're having trouble linking your products. you can try linking again or come back later when we've fixed things"

I'll give it another go later.

thanks again

Re: Lost account

phillyon — Fri, 09 Jan 2026 09:43:45 GMT

Thanks for the tip. just tried it on the app, i get the message "we're having trouble linking your products. you can try linking again or come back later when we've fixed things"

I'll give it another go later.

thanks again

Re: Lost account

Michael_D — Fri, 09 Jan 2026 10:00:40 GMT

Thanks for trying @phillyon

If you still see the same later, it would be best to give us a call so our tech guides can get it all checked out.

Michael