topic Re: No a in Contracts & Billing

No a

Milli5 — Thu, 08 Jan 2026 09:32:15 GMT

Can’t see my bill. I paid last time my bill and sill can’t see my account on the app.

Re: No a

Lesley_W — Thu, 08 Jan 2026 13:22:01 GMT

Hi @Milli5

Welcome to our community.

Have you had access to your account via the app before?

What happens when you log in, do you get an error?

Lesley

Re: No a

Milli5 — Thu, 08 Jan 2026 13:25:47 GMT

Yes, i did have access before. Now I have a communication that my account is close even though I have a contract which I didn’t know but I paid recently for all my bills.

Re: No a

Lesley_W — Thu, 08 Jan 2026 14:20:44 GMT

Is the SIM card working @Milli5?

When you say you paid all the bills, were you behind?

Lesley

Re: No a

Milli5 — Thu, 08 Jan 2026 14:23:52 GMT

Yes, I was behind because I didn’t know I got the contract. Now I know I pay on time. Yes, the card sim is working.

Re: No a

Milli5 — Thu, 08 Jan 2026 14:24:23 GMT

Before new year I paid my last bill

Re: No a

Lesley_W — Thu, 08 Jan 2026 15:13:36 GMT

If the SIM is working then it doesn't sound like your account has been closed @Milli5

The online account shouldn't be saying this though, so I'd recommend speaking to our customer care team who can get this sorted for you so you can see future bills online.

Lesley