topic Re: Bill Overpayment in Contracts & Billing

Bill Overpayment

Dean_200165 — Thu, 08 Jan 2026 05:58:19 GMT

On 7th January I paid my mobile bill of which I paid 131.50£ or so I thought which was the amount required, however I checked my bank account and it says I have paid 350£ and EE have accepted it, how do I get the overpayment amount back. Do I need to contact EE Billing. Any help would be grateful.

Re: Bill Overpayment

bristolian — Thu, 08 Jan 2026 08:14:33 GMT

If you have a regular direct debit in-place, there's no need to make manual payments - if you do so after your monthly bill has been produced, this sort of scenario with double payments can happen.

The overpayment will remain on your account as a credit and count towards your next monthly bill, unless you contact EE-CS on 150 and request a cheque refund.

Re: Bill Overpayment

XRaySpeX — Thu, 08 Jan 2026 15:07:09 GMT

@bristolian wrote:
request a cheque refund.

A refund to your original method of payment.

Re: Bill Overpayment

bristolian — Thu, 08 Jan 2026 17:54:25 GMT

@XRaySpeX wrote:
@bristolian wrote:
request a cheque refund.
A refund to your original method of payment.

Although the original method is the default, I'm fairly sure cheques can be requested - happy to be corrected by the staff team if that's changed since I last did.

As far as the OP is concerned, I'd imagine the bank refund is what they want anyway.