topic Re: Contract termination on bereavement in Contracts & Billing

Contract termination on bereavement

Alassidney — Tue, 06 Jan 2026 16:42:03 GMT

I lost my wife 3 months ago I hve been paying her EE bill in the mean time.

her sim contract ended in december 2025 and the phone will end in november 2026

can I terminate the sim and keep the phone as there are images and data I wish to keep?

Also can you provide a link where I can contact someone as most companies have staff trained in handling bereavements

Re: Contract termination on bereavement

XRaySpeX — Tue, 06 Jan 2026 16:54:09 GMT

@Alassidney : Use the Bereavement section of Change My Account in The Case of a Life Event :

Notifying us of a bereavement
Use the online form to notify us of a bereavement.
We’ll need:
the account holder’s name and number
a number to contact you on
You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.
If you experience a bereavement, you can either:
disconnect their broadband or number and close their account
transfer the connection or number to someone else

Re: Contract termination on bereavement

bristolian — Tue, 06 Jan 2026 17:39:23 GMT

@Alassidney wrote:
can I keep the phone as there are images and data I wish to keep?

I would recommend creating a backup of those images & data.