topic Re: Access to bills in Contracts & Billing

Access to bills

RichardA11 — Mon, 05 Jan 2026 18:10:03 GMT

The website is not letting me access a copy of my latest bill. A direct debit has been taken that is significantly more than my monthly contract but I can’t access my bill to see what any charges may relate to so I can query these

Re: Access to bills

Mazzabott — Mon, 05 Jan 2026 18:32:19 GMT

Mines been like it for a couple of weeks . I’m trying to find out why . Any help would be appreciated

Re: Access to bills

XRaySpeX — Mon, 05 Jan 2026 18:36:54 GMT

Text BILL to 150.

Re: Access to bills

RichardA11 — Mon, 05 Jan 2026 21:43:17 GMT

That doesn’t give me a copy of my bill. Just confirms I have paid which I already know but I need to know what was on the bill

Re: Access to bills

XRaySpeX — Mon, 05 Jan 2026 21:58:19 GMT

No, but it should tell what extras you've paid for.

Re: Access to bills

RichardA11 — Mon, 05 Jan 2026 22:03:02 GMT

It doesn’t. It just tells me the bill has been paid and for how much but no details

Re: Access to bills

RichardA11 — Mon, 05 Jan 2026 22:05:41 GMT

Re: Access to bills

Debbie_G — Tue, 06 Jan 2026 09:08:24 GMT

Hi @RichardA11.

Thanks for coming to the community.

I’m sorry you’re having trouble accessing your latest bill.

If you’re seeing a blank page or an error when trying to load this, please try using a different browser and clear your cookies and cache to see if this helps.

If you're still having issues, please contact our team. They will be able to access your account and help further.

Debbie