topic Re: I notice an unauthorised EE direct debit for a protected plan i didnt want. in Contracts & Billing

I notice an unauthorised EE direct debit for a protected plan i didnt want.

Sidjo — Sat, 03 Jan 2026 11:09:48 GMT

Re: I notice an unauthorised EE direct debit for a protected plan i didnt want.

Chris_B — Sat, 03 Jan 2026 11:17:24 GMT

@Sidjo You need to speak with customer support about this to have it cancelled.
For you to have an insurance policy you have to agree to it to be billed for it.

Re: I notice an unauthorised EE direct debit for a protected plan i didnt want.

Matt_124 — Sat, 03 Jan 2026 13:33:58 GMT

@Chris_B

The OP could also be referring to a Safer SIM on a Protected Plan.

The same methods are required to get this dealt with of course; a call into CS.

Re: I notice an unauthorised EE direct debit for a protected plan i didnt want.

Sidjo — Mon, 05 Jan 2026 10:30:47 GMT

Hi, yes i spoken to them. I had cancelled my debit. I am pushing for fraud. They have taken my complaint and were putting me through to investigations team but waited on line and got cut off. I was told i have to register my complaint all over again. Crafty.

Sent from Outlook for Android<>

Re: I notice an unauthorised EE direct debit for a protected plan i didnt want.

Michael_D — Mon, 05 Jan 2026 12:56:17 GMT

I'm sure there will be some notes left on your account for the next guide to check @Sidjo.

If you haven't already, please give the team another call and they can get this raised correctly for you.

Michael

Re: I notice an unauthorised EE direct debit for a protected plan i didnt want.

Sidjo — Tue, 06 Jan 2026 13:59:45 GMT

Thank you

Re: I notice an unauthorised EE direct debit for a protected plan i didnt want.

Sidjo — Tue, 06 Jan 2026 14:00:39 GMT

Will do, thanks.

Re: I notice an unauthorised EE direct debit for a protected plan i didnt want.

Sidjo — Tue, 13 Jan 2026 09:07:45 GMT

Hi, regarding my issue. They dumoed £20 in mybaccount i never asked for. I wasnt out of pocket becausevi stopped the protected pkan before they took payment. They took my complaint to pass to Investigations team and saud as it is niw an internal matter i wont hear the out come. Can i still sue them for fraud?

Re: I notice an unauthorised EE direct debit for a protected plan i didnt want.

Sidjo — Tue, 13 Jan 2026 09:10:47 GMT

Corrected typos:

13-01-2026 09:07 AM

Hi, regarding my issue. They dumped £20 in my account i never asked for. I wasnt out of pocket because i stopped the protected plan by cancelling the DD before they took payment. They took my complaint to pass to Investigations team and said as it is now an internal matter and i wont hear the out come. Can i still sue them for fraud?

Re: I notice an unauthorised EE direct debit for a protected plan i didnt want.

Christopher_G — Tue, 13 Jan 2026 09:27:32 GMT

Hi @Sidjo

If you have reported fraud on your account, it will be fully investigated, but you may not hear the outcome.

If you fill in this online complaint form, our complaints team will look into it to make sure the correct processes are being followed and give you a call to discuss it.

Chris