topic Re: Re: Re: Trying to change debit card in Contracts & Billing

Re: Re: Re: Trying to change debit card

Mircea20 — Sun, 04 Jan 2026 20:43:23 GMT

good evening. I would like to change my card details. because the previous one is no longer good. for some reason it won't let me pay with it anymore, and I don't want to have problems on the billing date

Re: Re: Re: Re: Trying to change debit card

Mircea20 — Sun, 04 Jan 2026 20:44:43 GMT

well i don't want to stop anything. just change the debit card

Re: Re: Re: Re: Trying to change debit card

Rach_H — Mon, 05 Jan 2026 09:03:34 GMT

Hi @Mircea20,

Welcome to the Community!

We have a handy guide that will help you change your Direct Debit details in your online account.

It also may be worth reaching out to your bank, to confirm why you are having difficulty with your previous card.

Rach