topic Re: Extra charges in Contracts & Billing

Extra charges

Muhammad50 — Fri, 02 Jan 2026 04:29:58 GMT

I have noticed from last two month extra charges €28 of my bill I can't get any details and information of my bill who's the payment can you help me

Re: Extra charges

Muhammad50 — Fri, 02 Jan 2026 04:26:04 GMT

I have noticed from last two month extra charges €28 on my bill I can't get any details or information of my bill who's the payment can you help me>

Re: Extra charges

Chris_S — Fri, 02 Jan 2026 12:53:48 GMT

Hi @Muhammad50

I know how concerning it is to see additional charges on your bill that you're not expecting.

You'll be able to see any additional charges by downloading your EE bill.

To do this just:

Download or open the EE app
Select Manage
Select Billing

On your mobile: text BILL to 150 for a summary of recent payments

Once logged in, or on the EE app, you can see the date when your Direct Debit will be collected. You'll also be able to view if you have any extra charges for each month.

Plus, you can view and download previous monthly EE bills.

Chris S

Re: Extra charges

Muhammad50 — Fri, 02 Jan 2026 13:13:47 GMT

I can't get this option when I open this app

Re: Extra charges

Chris_S — Fri, 02 Jan 2026 13:19:08 GMT

Thanks for letting me know @Muhammad50

Could you try uninstalling and then reinstalling the app please, then give it another go?

Chris S

Re: Extra charges

Muhammad50 — Fri, 02 Jan 2026 13:55:15 GMT

I did but same issue

Re: Extra charges

Muhammad50 — Fri, 02 Jan 2026 13:58:23 GMT

Re: Extra charges

Linzi_H — Fri, 02 Jan 2026 17:37:37 GMT

I'd suggest making sure that you've Linked Your EE Products @Muhammad50

If you're still no further forward after trying this, then please call our team directly. They'll be able to review the charges with you and make sure you have access to view bills moving forward.

Linzi