Keeping employee discount after redundancy

Vik861 — Tue, 30 Dec 2025 10:56:50 GMT

I am currently on the phone with 150 trying to change my plan to a SIMO after being made redundant on 31/8/2025 I am aware that I will lose my 75% discount and it will drop to a 50% F&F discount as per the terms of Leaving BT on the HR portal, but the person on the phone doesn’t have a clue and is not willing to look at the HR portal to verify this when I know it is correct.
it is making the process very difficult, is there anyone I can speak to directly who has knowledge of this process who can help me please as I’ve been on hold on this call for over 30 minutes and not getting anywhere

Re: Keeping employee discount after redundancy

Ali_A — Tue, 30 Dec 2025 11:31:46 GMT

Hi @Vik861

Did you fill out the leavers form to tell us in advance of you leaving what products you would like to keep or cancel?

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

topic Keeping employee discount after redundancy in Contracts & Billing

Keeping employee discount after redundancy

Re: Keeping employee discount after redundancy