topic Re: Cancelling EE Contract in Contracts & Billing

Cancelling EE Contract

Vasco99 — Sun, 28 Dec 2025 16:24:13 GMT

I cancelled my landline and broadband contract with EE some five months ago. Despite numerous telephone conversations with EE since then assuring me that they will cancel the contract they persist in charging me every month. I have cancelled the direct debit however the most recent bill received today asks me if I would like to set up a direct debit. Has anyone had a similar problem. If so has it been resolved and how was it done. Thank you in advance.

Re: Cancelling EE Contract

XRaySpeX — Sun, 28 Dec 2025 16:31:35 GMT

How did you cancel your BB contract some month ago?

Did you then take up BB from some other ISP?

Re: Cancelling EE Contract

Vasco99 — Sun, 28 Dec 2025 17:22:10 GMT

It was cancelled on 3rd or 4th August by phone at the same time as the TV package. The direct debit for the TV package ceased on 4th August after the 30 day notice period and I returned all the equipment including the hub as requested. Since then I have received a monthly bill for landline and broadband despite numerous lengthy phone calls with EE assuring me that it will be resolved within five days. Alas that seems not be the case and I continue to be billed.

I moved to Quickline manually as EE could not provide the download speed I need in my rural area.

Re: Cancelling EE Contract

Vasco99 — Sun, 28 Dec 2025 17:27:50 GMT

Correction - TV package ceased on 4th September.

Re: Cancelling EE Contract

XRaySpeX — Sun, 28 Dec 2025 19:01:33 GMT

Had you ordered Quicklime BB before you cancelled EE it would have been more certain that your EE BB would have been auto cancelled by the OTS migration process.

Re: Cancelling EE Contract

Matt_124 — Sun, 28 Dec 2025 23:56:55 GMT

You stated your Direct Debit ceased for TV but not your BB, however these are usually billed together. Was it Sky Stream or some product other than EE TV? It would be highly unusual to have 2 separate DDs for EE BB and EE TV.