topic Re: Overcharging in Contracts & Billing

Overcharging

Amranny — Tue, 23 Dec 2025 19:48:46 GMT

Hi EE, my phone + SIM contract ended on 2 Nov 2025. I’ve since been charged £94 for Nov and £94 for Dec and told I can’t cancel or pause the account unless I pay the disputed balance, with charges continuing monthly. I was also told the agent was the “final decision.”

Please log this as a formal complaint, stop further charges, review/refund post-contract billing, and confirm my credit file won’t be affected.

Re: Overcharging

Amranny — Tue, 23 Dec 2025 19:50:43 GMT

Please log this as a formal complaint, stop further charges, review/refund post-contract billing, and confirm my credit file won’t be affected.

Re: Overcharging

Amranny — Tue, 23 Dec 2025 19:52:06 GMT

Please log this as a formal complaint, stop further charges, review/refund post-contract billing, and confirm my credit file won’t be affected.

Re: Overcharging

Northerner — Tue, 23 Dec 2025 19:58:06 GMT

Hi @Amranny

Your contract doesn't end just your minimum contract term. You need to give 30 days notice.

You need to complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks

Re: Overcharging

XRaySpeX — Tue, 23 Dec 2025 22:14:56 GMT

No contract has ended! All that has happened is that its minimum term has expired & the contract itself just rolls on & on beyond it unchanged.

This user discussion group is not the correct platform for serving a formal complaint upon EE. However you've told how to do that but there won't be much point as you are the 1 in breach.

Re: Overcharging

Amranny — Thu, 25 Dec 2025 00:58:02 GMT

So you expect me to inform you that my contract is ending?? A contract that you set? Is this exploitation?

Re: Overcharging

bristolian — Thu, 25 Dec 2025 01:02:39 GMT

If a contract for mobile service is terminated, the service itself stops being provided.

The natural effect of your suggestion is that networks should automatically terminate the service of phones that reach the end of their minimum-term... The complaint volumes would be horrendous.

As & when a pay-monthly customer wants to terminate their service, they are free to give notice or use a PAC/STAC as they see fit. For networks to make this choice instead of customers, is simply unworkable.

Re: Overcharging

Amranny — Thu, 25 Dec 2025 02:11:46 GMT

Thanks, but no one asked EE to “make choices for customers.”The issue is being charged the same amount for a phone that was already paid off, with no clear warning, then being refused cancellation, blocked from escalating, and threatened with debt collectors when questioning it.

Re: Overcharging

edbostan — Thu, 25 Dec 2025 07:52:28 GMT

I was caught out by the 30 days notice. I would have thought the end of contract was just that: end of contract without notice required. This foible really must end otherwise you suffer a rolling contract which is something altogether different

Re: Overcharging

chistery — Thu, 25 Dec 2025 07:56:49 GMT

The 30 day notice period is really only if you want to cancel the contract and not change plan or upgrade. It's easily avoided by following EEs advice to upgrade, or you can PAC out to another network.

Re: Overcharging

bristolian — Thu, 25 Dec 2025 08:48:35 GMT

You may find one of the newer FlexPay plans more suitable, where the airtime and device loan are contractually split.

The finance loan is a 24 or 36 month fixed-term agreement which naturally ends once repaid. The airtime is on a 30day rolling plan with a minimum-term.

If you find the concept of a minimum-term or notice period doesn't suit you, then you are better off on a prepayment-PAYG setup.

Re: Overcharging

Chris_B — Thu, 25 Dec 2025 08:58:11 GMT

@edbostan Let’s say you was abroad and you reached the minimum term and got cut off would you be complaining about being cut off while abroad. I’m 100% positive you’ll be going mental if that happened.

How about reading the T&Cs of the contract agreement before agreeing to them. If you did that would you still be complaining about reaching the minimum term date and it not just ending and thus cutting you off. Taking no responsibility for understanding or even reading the contract is down to you not EE,