topic Re: card change in Contracts & Billing

card change

Roman24 — Tue, 23 Dec 2025 09:24:20 GMT

Hello, my card has changed and you have not charged me the monthly fee from my number 07********* and from my wife's number 07*********. What should I do now? Can I give you my new card?

[Mod edit - phone numbers removed, please don't share any personal details in these public forums]

Re: card change

Roman24 — Tue, 23 Dec 2025 09:26:02 GMT

Hello, my card has changed and you have not charged me the monthly fee from my number 07********* and from my wife's number 07*********. What should I do now? Can I give you my new card?

[Mod edit - mobile numbers removed]

Re: card change

Debbie_G — Tue, 23 Dec 2025 12:26:00 GMT

Hi @Roman24.

Thanks for coming to the community.

If you pay by recurring card payment and need to update your card details, you can do this through your EE account online by going to Bills & Payments and selecting Manage Direct Debit/Card, or by using the app, just select Manage, then Billing.

You can make a payment for any balance owed in your account under Make a Payment.

If you’d prefer to speak to our team or need help, please give our team a call.

Debbie

Re: card change

Roman24 — Tue, 23 Dec 2025 13:03:21 GMT

where should I write and how can I contact you?

Re: card change

XRaySpeX — Tue, 23 Dec 2025 13:18:18 GMT

You need to phone as @Debbie_G suggested.