Upgrade

Sj113 — Tue, 23 Dec 2025 08:47:53 GMT

Hello I did an early upgrade on my phone on the 19th they gave me a discount of £198 on my fee

on the 20th I had a message saying there was a problem so they had to redo my upgrade

but since then I haven’t heard anything back? I can track it but it’s not giving me any information.

i know it’s near Christmas time so I doubt I will get my phone this side of Christmas

Re: Upgrade

Ritu_D — Tue, 23 Dec 2025 10:48:49 GMT

Good morning @Sj113

Thanks for reaching out here on the community.

What phone did you order?

I'll take a look at the despatch times.

Thanks

Ritu