topic Saying I’m eligible for upgrade then saying not eligible in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/Saying-I-m-eligible-for-upgrade-then-saying-not-eligible/m-p/1590575#M106272 <P>Help</P> Sun, 21 Dec 2025 02:26:52 GMT Connie131 2025-12-21T02:26:52Z Saying I’m eligible for upgrade then saying not eligible https://community.ee.co.uk/t5/Contracts-Billing/Saying-I-m-eligible-for-upgrade-then-saying-not-eligible/m-p/1590575#M106272 <P>Help</P> Sun, 21 Dec 2025 02:26:52 GMT https://community.ee.co.uk/t5/Contracts-Billing/Saying-I-m-eligible-for-upgrade-then-saying-not-eligible/m-p/1590575#M106272 Connie131 2025-12-21T02:26:52Z Re: Saying I’m eligible for upgrade then saying not eligible https://community.ee.co.uk/t5/Contracts-Billing/Saying-I-m-eligible-for-upgrade-then-saying-not-eligible/m-p/1590590#M106276 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4689647">@Connie131</a></SPAN>&nbsp;</P> <P>I'm sorry to hear that you're experiencing this issue, I can imagine it must be very confusing.</P> <P>Is this issue occurring on your My EE account?</P> <P>Chris S</P> Sun, 21 Dec 2025 09:28:14 GMT https://community.ee.co.uk/t5/Contracts-Billing/Saying-I-m-eligible-for-upgrade-then-saying-not-eligible/m-p/1590590#M106276 Chris_S 2025-12-21T09:28:14Z