https://community.ee.co.uk/t5/Contracts-Billing/Returning-phone-with-broken-screen/m-p/1590197#M106238 <P>My screen is broken and I wish to trade in the phone to get a new phone - I've tried to factory reset the device through Google however it says I need to be connected to the Internet for the reset to work - it said it'll start the next time it connects, however I'm unable to connect as my screen doesn't work - I've tried to do it blind with no luck.<BR /><BR />Will EE accept this phone as a trade in if I'm unable myself to access the Internet on the phone to begin the wipe? Cheers.<BR /><BR />@BillGates</P> Thu, 18 Dec 2025 19:02:52 GMT Nvthan 2025-12-18T19:02:52Z https://community.ee.co.uk/t5/Contracts-Billing/Returning-phone-with-broken-screen/m-p/1590197#M106238 <P>My screen is broken and I wish to trade in the phone to get a new phone - I've tried to factory reset the device through Google however it says I need to be connected to the Internet for the reset to work - it said it'll start the next time it connects, however I'm unable to connect as my screen doesn't work - I've tried to do it blind with no luck.<BR /><BR />Will EE accept this phone as a trade in if I'm unable myself to access the Internet on the phone to begin the wipe? Cheers.<BR /><BR />@BillGates</P> Thu, 18 Dec 2025 19:02:52 GMT https://community.ee.co.uk/t5/Contracts-Billing/Returning-phone-with-broken-screen/m-p/1590197#M106238 Nvthan 2025-12-18T19:02:52Z https://community.ee.co.uk/t5/Contracts-Billing/Returning-phone-with-broken-screen/m-p/1590345#M106245 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1419201">@Nvthan</a></SPAN>.&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>What handset do you currently have?</P> <P>You can get a quote <A href="https://ee.co.uk/trade-in" target="_blank">HERE</A> once you enter your phone details and condition.&nbsp;</P> <P>Katie</P> Fri, 19 Dec 2025 14:26:54 GMT https://community.ee.co.uk/t5/Contracts-Billing/Returning-phone-with-broken-screen/m-p/1590345#M106245 Katie_B 2025-12-19T14:26:54Z