topic Re: Cant link sim to check balance payments etc in Contracts & Billing

Cant link sim to check balance payments etc

RBRYAN1 — Thu, 11 Dec 2025 13:25:00 GMT

I have a business contract with EE. I am paying monthly. Ive tried creating and linking the mobile to an account so i can view balance, payments etc so i dont miss them but everytime i try and link it asks for code i put it in etc then it says

We’re having trouble linking your products

You can try linking again or come back later when we’ve fixed things.

Ive come back many times and still same. Please help!

Re: Cant link sim to check balance payments etc

Ali_A — Thu, 11 Dec 2025 18:58:39 GMT

Hi @RBRYAN1

Setting up the online access is a great way to manage your mobile and keep an eye on the usage.
We'd love to get you up and running as quickly as possible. As you're seeing an error, please give our customer service team a call where a guide will be able to manually link the mobile to your online account.

Ali

Re: Cant link sim to check balance payments etc

HolmPC1 — Mon, 15 Dec 2025 02:05:02 GMT

I've got exactly the same issue and despite several hours on the phone with "customer services" over the last year they have been able to do absolutely nothing to help. I'm beyond angry about it.

Re: Cant link sim to check balance payments etc

HolmPC1 — Mon, 15 Dec 2025 02:07:14 GMT

Nonsense. Customer services are no help at all. After hours on the phone on several occasions the problem persists.