topic Re: Payed my plan but not got data in Contracts & Billing

Payed my plan but not got data

Jh924 — Sat, 14 Sep 2024 21:24:21 GMT

I have payed for my phone netwrork to be unlocked and it’s not

Re: Payed my plan but not got data

Peter_W — Sun, 15 Sep 2024 07:38:45 GMT

Good morning @Jh924.

Welcome to the EE Community 😊

I can imagine it must be really tough if you've been unable to get connected since paying for your plan.

Whilst this is going to sound really simple, have you tried restarting your phone since making this payment?

Also do you have a contract where you get a bill each month, or do you top-up and purchase a pay as you go pack?

Peter

Re: Payed my plan but not got data

7944855390 — Fri, 07 Nov 2025 22:03:49 GMT

I pay my bills but I don’t get my data

Re: Payed my plan but not got data

7944855390 — Fri, 07 Nov 2025 22:06:36 GMT

Hey I pay my bills but I don’t get any data

Re: Payed my plan but not got data

Katie_B — Sat, 08 Nov 2025 08:33:52 GMT

Hi @7944855390.

Welcome to the community.

When you text AL to 150 what reports back?

Katie

Re: Payed my plan but not got data

Povey7810 — Fri, 12 Dec 2025 21:02:17 GMT

Payed my bill over 24hrs ago and still have not service

Re: Payed my plan but not got data

Katie_B — Sat, 13 Dec 2025 08:47:38 GMT

Good morning @Povey7810.

Have your services resumed?

If not, please try switching your handset off and on.

Speak soon,

Katie

Re: Payed my plan but not got data

Povey7810 — Sat, 13 Dec 2025 08:53:05 GMT

Yes I’ve tried turning my phone off and on even taken the sim out and put that back in and still nothing but after paying my bill it’s still showing I owe the amount I paid so thinking that’s something to do with it

Re: Payed my plan but not got data

Povey7810 — Sat, 13 Dec 2025 08:54:47 GMT

Failed won’t let it send

Re: Payed my plan but not got data

Povey7810 — Sat, 13 Dec 2025 08:55:15 GMT

No still no services

Re: Payed my plan but not got data

Povey7810 — Sat, 13 Dec 2025 08:56:48 GMT

Re: Payed my plan but not got data

Alex_H — Sat, 13 Dec 2025 15:46:41 GMT

@Povey7810 Yes if it is still showing as owed in your account that may be the cause. It would be best to give us a call to speak to one of our guides to check your account to confirm if your payment has been received on our system. You can try calling us on 150 from your mobile or 07953 966 150 from another phone.

Alex