topic Re: EE store took photo of bank card in Contracts & Billing

EE store took photo of bank card

Appleorange — Wed, 10 Dec 2025 19:13:26 GMT

Hi, my wife has recently set up a new EE contract in store. In addition to taking a photo of passport ID in store the staff member also took a photo of her bank card, back and front on the tablet she was using.

This seems odd to me, is this normal practice?

Thank you.

Re: EE store took photo of bank card

Appleorange — Wed, 10 Dec 2025 19:25:08 GMT

This seems odd to me, is this normal practice?

Thank you.

Re: EE store took photo of bank card

Linzi_H — Thu, 11 Dec 2025 12:10:59 GMT

Hi @Appleorange

Thanks for coming here for some further support with this.

I'm going to send over a Private Message to chat further.

Linzi