topic Re: Charge to bill in Contracts & Billing

Charge to bill

dylan415 — Tue, 18 Jul 2023 13:09:12 GMT

Ever since the EE app update. My charge to bill subscriptions have failed and will not go through. It has rejected any charge to bill payments. Is anyone else having this problem?

Re: Charge to bill

Alex_M — Tue, 18 Jul 2023 13:55:20 GMT

Hi @dylan415 ,

There is a limit of £40 per transaction and £240 per line per month. Have you exceeded this?

Also, check that charge to bill is not barred by texting UNBAR to 150.

Thanks,
Alex

Re: Charge to bill

dylan415 — Tue, 18 Jul 2023 14:02:16 GMT

Thanks for the reply. After texting unbar to 150 I got the text back.

“We're really sorry but as you have a multi-line account and we can't confirm you're the account holder, we're unable to remove the third party bar for you

Please contact customer services on 150.”

I’ve used these services for the best part of 4 years. Very unsure how this has happened.

Re: Charge to bill

dylan415 — Tue, 18 Jul 2023 14:29:57 GMT

Just to let anyone know. This problem can be solved by re-downloading My EE app and going through the new set up!

Re: Charge to bill

Alex_M — Tue, 18 Jul 2023 14:30:42 GMT

Ah excellent! Glad you got it sorted.

Re: Charge to bill

SUBHYY__ — Tue, 09 Dec 2025 20:23:16 GMT

everytime i try to add my number to apple phone bill it just says unable to send please try again

Re: Charge to bill

Katie_B — Wed, 10 Dec 2025 08:11:58 GMT

Good morning @SUBHYY__.

Thanks for coming here.

Are you aware if you have a bar on your account that would be stopping any charge to mobile actions?

Have you tried texting UNBAR to 150?

Katie