topic Re: Anyone having issues making device payments online or through the app? in Contracts & Billing

Anyone having issues making device payments online or through the app?

Rosadelisk — Mon, 08 Dec 2025 09:43:37 GMT

I have tried for two weeks to pay a past due device payment online and through the app. The payment site will not load and it says it is EE's fault and they are working to fix it. Anyone else have this problem?

Re: Anyone having issues making device payments online or through the app?

Northerner — Mon, 08 Dec 2025 10:53:34 GMT

Hi @Rosadelisk

There are many ways to pay your bill: https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

Thanks

Re: Anyone having issues making device payments online or through the app?

Ali_A — Mon, 08 Dec 2025 14:55:17 GMT

@Rosadelisk

Can you try our Fast Payment page, and let us know how you get on.

You can check the bill amount by texting BILL to 150

Ali

Re: Anyone having issues making device payments online or through the app?

Matt_124 — Mon, 08 Dec 2025 14:21:25 GMT

Unclear from the post if this is a Flex Pay contract or a Subsidy contract.

I don't imagine the Fast Payment tool would be able to take a device cost payment, I would imagine it to only be the Airtime, but I could be wrong.

It could definitely be used for a Subsidy plan of course.

Re: Anyone having issues making device payments online or through the app?

Ali_A — Mon, 08 Dec 2025 14:57:36 GMT

Thanks for pointing out it was a device payment request @Matt_124

@Rosadelisk Please try our Make a Payment tool for device payments.
You can find more information on our How to make a Device Payment page.

If you're still having trouble making payment online, please call our Customer Service team on 360 from your mobile.

Ali