topic Bank card has expired before final bill in Contracts & Billing

Bank card has expired before final bill

NT24 — Sun, 07 Dec 2025 17:50:04 GMT

my bank card expired after I got my final statement but before the direct debit will be collected. EE will not let me change my bank details before the direct debit is collected so I tired the ‘make a payment’ option but the amount owed is listed as £0. What am I supposed to do to help ensure the bill is paid and that I am not charged twice.
Note I am no longer in the UK so unable to call or visit an EE store

Thanks in advance

Re: Bank card has expired before final bill

XRaySpeX — Sun, 07 Dec 2025 17:55:08 GMT

Your DD is not taken from your bank card but direct from your bank a/c. It doesn't matter if the card expires; the bank a/c still carries on.

Re: Bank card has expired before final bill

NT24 — Mon, 08 Dec 2025 01:59:52 GMT

Thanks, I was worried as my Spotify etc required me to set up a new bank card to collect their payments. Hopefully this direct debit is set up with sort code. Appreciate the support

Re: Bank card has expired before final bill

XRaySpeX — Mon, 08 Dec 2025 02:25:23 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.