topic Re: Can't view my bills online in Contracts & Billing

Can't view my bills online

Dawn1517 — Wed, 04 Jun 2025 13:21:16 GMT

I've been trying to view my bills online but it just says the service isn't working at the moment. I have tried calling and even though I explained how difficult it is to see bills on my phone screen, all the EE customer service person could do was tell me to download the app and have someone in the shop read it out to me. Alternatively I need to pay £3 a month for paper bills.

I have a more inclusive solution. Fix the website! I can see everything on my computer screen. How is it ok to discriminate against people who need a larger screen to read more complicated paperwork? I think it's awful to neglect a bunch of your customers like that

Re: Can't view my bills online

JohnH31 — Wed, 04 Jun 2025 14:21:05 GMT

I have the same problem both using the app and the website. Is someone working on this? I am a new user as from 1 April and haven't been able to view my monthly bills.

Re: Can't view my bills online

Alex_H — Wed, 04 Jun 2025 15:58:28 GMT

Hi @Dawn1517 & @JohnH31,

Welcome to the EE Community

I am sorry you are both having an issue with accessing your bills. @Dawn1517 as the issue is only effecting your account on the website, just to check have you downloaded and tested other browsers to rule out that as an issue?

@JohnH31 If this issue is effecting both the app and website I would recommend getting in touch with our tech team so that they can run some checks on your account and if they are unable to resolve it they can raise a ticket for your online account to help with resolving the issue. Contact Us To Request Technical Support for Mobile Phone

Alex

Re: Can't view my bills online

SRO1 — Thu, 27 Nov 2025 15:09:24 GMT

I cannot see my bills on line either. I dont want to download the APP on my phone. I want to log into my account on the EE website but it just tells me to download the APP. There is no way of seeing my bills. I realise this is an old thread but is this still an issue on the EE website?

Stella

Re: Can't view my bills online

Alex_H — Thu, 27 Nov 2025 17:21:01 GMT

Hi @SRO1,

Welcome to the EE Community

You should be able to view your bill on the EE website by logging in selecting Manage along the top of the page and then Billing. That will take you to the billing section where you are able to see a breakdown of your latest bill and the option to download the PDF of your bill below that.

I would recommend testing another browser if you are getting an error when visiting this part of the website. If the error persists I would recommend reaching out to our technical team so they can run some checks on your online account.

Alex

Re: Can't view my bills online

JD1421 — Sun, 07 Dec 2025 15:48:55 GMT

Hi. I've got the same problem. I'm looking for it on my phone and have 'Manage' but 'Billing' doesn't then pop up. V frustrating. I don't want to download your app onto my phone either.

Re: Can't view my bills online

Chris_S — Mon, 08 Dec 2025 12:34:04 GMT

I'm sorry to hear that you're having trouble viewing your bill online @JD1421

Could you try using a different browser to view your online account, then try again, please?

Chris S

Re: Can't view my bills online

JD1421 — Mon, 08 Dec 2025 12:40:49 GMT

Thanks Chris. Just tried in Edge, the previous being in Chrome. Still no luck - I can't see the billing option.

Re: Can't view my bills online

Chris_S — Mon, 08 Dec 2025 13:20:11 GMT

Thanks for giving that a go @JD1421.

Are you able to text BILL to 150 on our phone, please? You should receive a text back with details of your last bill.

Chris S

Re: Can't view my bills online

JD1421 — Mon, 08 Dec 2025 14:03:33 GMT

I can but that's a short term solution. My husband has just checked his account. He has a green band across the whole web page near the top with the word Orders on it. So do I. He's also got Billing and something else on that green band. I don't have those.

Re: Can't view my bills online

Leanne_T — Mon, 08 Dec 2025 16:04:32 GMT

Thanks for coming back to us and letting us know the text service works @JD1421

If you're online account isn't showing your billing details, please give us a call on 150 and the team will get the account checked and see what is needed to get this resolved for you.

Let us know how you get on.

Leanne.

Re: Can't view my bills online

JD1421 — Tue, 09 Dec 2025 16:23:32 GMT

Just phoned 150 and ended up with a message from my mobile phone service provider which threw me because I didn't know that the two companies were linked. Turns out that you're not. You gave a helpline number assuming that I have my mobile phone with you as well. That's not a clever assumption to make. I surfed, found the correct phone number for your helpline and have had two very helpful calls this afternoon, unlike this online trail.

Re: Can't view my bills online

Leanne_T — Tue, 09 Dec 2025 16:46:41 GMT

Hi there @JD1421

I really do apologise for providing the 150 number when your account is not for mobile and you are with another provider.

Our full contact details if you need these at any time can be found on the Contact Us page. I hope this is all now sorted for you and really appreciate you coming back to let me know and for the feedback I will certainly take this on board.

Leanne.