topic Just applied for a contract in Contracts & Billing

Just applied for a contract

Linzi1986 — Sun, 07 Dec 2025 12:52:07 GMT

Hi, i have applied for a contract and I passed the extra questions via the external credit reference agency then made the upfront payment (had to do the bank verification too) then the page EE took me to was blank so I assumed all went well as I received a pre-contract email and payment was taken.

Has this gone through? I dont understand the process as ive not received any welcome emails or information regarding new number etc? Im so confused 😕

Re: Just applied for a contract

Northerner — Sun, 07 Dec 2025 13:14:54 GMT

Hi @Linzi1986

Until you receive the order number or delivery notice then nobody can say.

If you want to check speak to EE CS on 150.

Thanks

Re: Just applied for a contract

Linzi1986 — Sun, 07 Dec 2025 13:17:59 GMT

Is that normal for them to take money before being accepted? I thought with these things your acceptance is done straight away? Or declined and you cant progress further? Very strange to have this?

Re: Just applied for a contract

XRaySpeX — Sun, 07 Dec 2025 13:29:46 GMT

It is usual for your payment to be taken first as Pending at your bank before it can be seen if it can be fulfilled. If it can't no payment is applied for and the Pending removed.