https://community.ee.co.uk/t5/Contracts-Billing/Re-Getting-charged-for-an-account-that-s-not-mine/m-p/1586884#M105901 <P>I have had a similar problem I pay my bill and I also pay a pay as you go chip for my daughter . My contract has expired so I went into the EE shop to upgrade when I questioned why my bill was so high the lady was giving me a break down and I noticed a number I didn’t recognize so I questioned this I was told the contract was taken out in a store some time ago I said that was not me and I asked to see the contract with my signature . They said they couldn’t produce this so it would be passed to the fraud department I waited a few months called them back they said this would take considerable time to sort out and they would write to me with the outcome never happened. I worked it out they owe me about 300 pound what do I do now. .</P> Tue, 02 Dec 2025 19:50:10 GMT Gino611 2025-12-02T19:50:10Z https://community.ee.co.uk/t5/Contracts-Billing/Re-Getting-charged-for-an-account-that-s-not-mine/m-p/1586884#M105901 <P>I have had a similar problem I pay my bill and I also pay a pay as you go chip for my daughter . My contract has expired so I went into the EE shop to upgrade when I questioned why my bill was so high the lady was giving me a break down and I noticed a number I didn’t recognize so I questioned this I was told the contract was taken out in a store some time ago I said that was not me and I asked to see the contract with my signature . They said they couldn’t produce this so it would be passed to the fraud department I waited a few months called them back they said this would take considerable time to sort out and they would write to me with the outcome never happened. I worked it out they owe me about 300 pound what do I do now. .</P> Tue, 02 Dec 2025 19:50:10 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-Getting-charged-for-an-account-that-s-not-mine/m-p/1586884#M105901 Gino611 2025-12-02T19:50:10Z https://community.ee.co.uk/t5/Contracts-Billing/Re-Getting-charged-for-an-account-that-s-not-mine/m-p/1586970#M105902 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4906289">@Gino611</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>I am sorry to hear you have still not received an update on this, I would really love to see if I can help with this.</P> <P>Is the number still active on your account?</P> <P>Speak soon,&nbsp;</P> <P>Katie</P> Wed, 03 Dec 2025 08:05:11 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-Getting-charged-for-an-account-that-s-not-mine/m-p/1586970#M105902 Katie_B 2025-12-03T08:05:11Z