topic Re: Upgrade in Contracts & Billing

Upgrade

Abz_97 — Tue, 02 Dec 2025 19:13:57 GMT

I have an upgrade due and I found that it’s cheaper for me to do a sim only upgrade, and then afterwards upgrade my 12 pro max to a 17 pro max.

If I do the sim only upgrade first will I still be allowed to upgrade my phone? Whilst also keeping my number etc from my current contract. Furthermore, once upgrading sim will my current sim cease to exist or will I have to pay for both? Cheers

Re: Upgrade

bristolian — Tue, 02 Dec 2025 19:17:57 GMT

If you move from a phone-plan to a SIM-only plan, you can upgrade back to a phone-plan anytime - there is no lockout period.

You can only have one plan active on a given number at a given time.

Re: Upgrade

Chris_B — Tue, 02 Dec 2025 21:04:14 GMT

@Abz_97 If you upgrade from the sim only to a device contract you’ll be also be upgrading the air time contract. You can’t just upgrade a phone without a new airtime contract.