topic Re: Incorrect charges for plan in Contracts & Billing

Incorrect charges for plan

Saada1 — Mon, 01 Dec 2025 10:36:42 GMT

I switched my contract to a sim only as it was the end of the contract. However, this is the second month and they’ve been charging me for both phone and sim. Called the first month and they said I should get a refund the next month and the bill should correct itself. I am so upset and will be escalating if they don’t fix it.

[Mod edit - added subject title]

Re: Incorrect charges for plan

Chris_B — Mon, 01 Dec 2025 07:50:35 GMT

@Saada1 if you change to a Sim only then that would only come into affect once you’ve reached your minimum term you are not changed to the sim only the moment you can upgrade from a full device contract.

Re: Incorrect charges for plan

Saada1 — Mon, 01 Dec 2025 08:45:35 GMT

I’ve reached the end of my term. I shouldn’t be charged for it anymore. I called and they confirmed I reached the end of the term. Being charged is a shock to me because I called and asked before before the end of the contract and then I switched.

Re: Incorrect charges for plan

Debbie_G — Mon, 01 Dec 2025 11:18:36 GMT

Hi @Saada1.

Thanks for coming to the community.

Please get in touch with our team over the phone. They'll be able to access your account and look ino your plan and bills in more detail to make sure everything is correct.

Debbie