topic Re: Upgrade in Contracts & Billing

Upgrade

Aimzkemp — Sun, 30 Nov 2025 19:07:01 GMT

im wanting to upgrade my daughters iPhone for Christmas as a surprise.

the only thing is when I go to basket, it’s her mobile number that will receive the messages and updates on delivery.

how do I change this?

Thanks

Re: Upgrade

bristolian — Sun, 30 Nov 2025 21:47:26 GMT

Who is the account holder - is it yourself, or your daughter?

Re: Upgrade

Aimzkemp — Mon, 01 Dec 2025 13:11:03 GMT

i I am the account holder but when I go to upgrade it says her number will be contacted for updates etc.

Re: Upgrade

Chris_S — Mon, 01 Dec 2025 13:44:06 GMT

Hi @Aimzkemp

Your daughter's number may be set up as the lead number on your account.

If you have the My EE app, could you log in, then check which number is showing as the lead number please?

Chris S

Re: Upgrade

Aimzkemp — Tue, 02 Dec 2025 08:22:30 GMT

Hi I am definitely the account leader 🫠.
I may have to ring ee

Re: Upgrade

Chris_S — Tue, 02 Dec 2025 12:15:39 GMT

As you mentioned it's a Christmas present @Aimzkemp I'd recommend giving us a call so that we can make sure the text message goes to the correct phone number.

Chris S