topic Re: call charges in Contracts & Billing

call charges

ccapybaraa — Fri, 28 Nov 2025 13:15:43 GMT

hi. i’m not rly sure if i’m doing this right but im just wondering if anyone could tell me whether or not it is free to call 0300 numbers? i need to make a call to an 0300 number (the phone first service for ni hospitals specifically) and i want to know how much it will cost me, especially hearing there can often be long periods of being left on hold etc. i have a monthly contract (the £10 a month thing with unlimited calls, texts & data) but just want to double check whether it’s going to cost me to call. thanks:)

Re: call charges

bristolian — Fri, 28 Nov 2025 13:34:21 GMT

Numbers prefixed 03 are landline numbers, exactly the same as 01 & 02 prefixes.

If your plan includes calls to landlines, that means any number beginning 01, 02 or 03

Re: call charges

ccapybaraa — Fri, 28 Nov 2025 15:56:42 GMT

i don’t rly know what that means tho. i dont rly understand all this stuff. i just need someone to tell me yes its free or no it’s not and costs x amount.

Re: call charges

Christopher_G — Fri, 28 Nov 2025 18:24:00 GMT

Hi @ccapybaraa

Yes, as @bristolian said, it's classed as a normal landline and is included with any of our plans that give you a call allowance.

Chris

Re: call charges

ccapybaraa — Fri, 28 Nov 2025 18:25:51 GMT

so i can call for free?

Re: call charges

Ali_A — Sat, 29 Nov 2025 08:31:49 GMT

@ccapybaraa

0300 is not a "Freephone" number in the same way that 0800 is free, but you may be able to call the 0300 number without cost depending on your calling plan.

Like @bristolian has said- calling any number that starts 03, is the same cost as calling any number that starts 01 or 02.

So, to answer your question- if you can normally call numbers that start 01 and 02 (for example Manchester 0161 or London 0207) for free, then yes, you can call the 0300 number for free too.

You can find out more information at Costs to call non-geographic numbers | EE

Ali