topic Re: Bill in Contracts & Billing

Bill

Dan536 — Fri, 28 Nov 2025 18:08:29 GMT

I paid my final bill of close to £200 and now I got a revised final bill of £90 I’m confused as to why I have to pay another bill after I paid my final bill to cancel my account

Re: Bill

Chris_B — Fri, 28 Nov 2025 18:26:11 GMT

@Dan536 What does the bill breakdown say ? And you need to speak with customer support about this.

Re: Bill

Lesley_W — Sat, 29 Nov 2025 08:46:24 GMT

Hi @Dan536

Welcome to our community.

I'd recommend downloading the bill to look at the breakdown, as it will give the dates of the period these charges are for as @Chris_B suggested.

If you are having trouble doing that, or it doesn't shed any light on what the charges are for, our customer care team will be happy to talk you through this.

Lesley