topic Re: Billing just shows old account in Contracts & Billing

Billing just shows old account

Morrison1o — Wed, 26 Nov 2025 19:23:08 GMT

After renewing my ee account I can’t remove my old account to see my billing

Re: Billing just shows old account

Morrison1o — Wed, 26 Nov 2025 19:24:03 GMT

How do I delete old account

Re: Billing just shows old account

XRaySpeX — Wed, 26 Nov 2025 19:30:03 GMT

@Morrison1o : How & what did you renew? EE plans don't need renewing. They just carry on on the same price plan once the min. term expires.

Re: Billing just shows old account

Chris_B — Wed, 26 Nov 2025 19:37:14 GMT

@Morrison1o If you’ve just moved back to EE then you need to call customer support and request that your old account/email is removed from the system. Or you setup a new EE account with a email address.