topic Re: ee invoice in Contracts & Billing

ee invoice

Ger12 — Mon, 24 Nov 2025 21:42:43 GMT

Hi, before upgrading i got one monthly invoice from ee. After upgrading, i get two - paying for the phone itself and paying for line/txt etc.

Has anyone been able to sort with ee and get a combined invoice for both? I’m able to claim costs back from work, but two invoices is causing me issues. Thanks, appreciate any help

Re: ee invoice

XRaySpeX — Mon, 24 Nov 2025 21:50:26 GMT

@Ger12 : You have taken out a Flex Pay plan where you have a min. term contract for the SIM's airtime & a fixed-term loan contract for the device. They are billed & paid for separately. They cannot be combined.

Re: ee invoice

Matt_124 — Mon, 24 Nov 2025 22:35:05 GMT

Just to add to that stated by @XRaySpeX

As a Device Credit Agreement/Finance, there is a payment schedule within the document that would've been signed upon taking out the plan and you are issued with an Annual statement of the balance.

Similar to a loan, you are not necessarily "invoiced" for this as you agree to the schedule of payments on signing.

It could be worth contacting customer services to see if they can do anything to provide you with some kind of payment receipt, but your mileage may vary here as you do not officially get one.