topic Re: Hi in Contracts & Billing

Hi

2Jadeybear — Wed, 19 Nov 2025 16:15:40 GMT

Hiya am way behind on my contract I ended up losing my phone and my mental health went relly down hill anyways .. am slowly getting back on my feet my my account says 995 how much can I pay to get this bill sorted please

Re: Hi

2Jadeybear — Wed, 19 Nov 2025 16:16:35 GMT

Re: Hi

Peter_W — Wed, 19 Nov 2025 17:14:31 GMT

Good evening @2Jadeybear

Welcome to the EE Community, and thanks for taking the time to open up to us about this.

I'm glad to hear that you're starting to get back on your feet, and whilst we don't have access to accounts via these public forums, can definitely help point you in the right direction.

We have a dedicated team for helping with any queries linked to late payments and outstanding bills.

If you check out our help page here, this should give you all the information you need, along with details on how you can get in touch.

Peter

Re: Hi

XRaySpeX — Wed, 19 Nov 2025 17:21:12 GMT

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill