Existing Friends and family discount

knight — Thu, 13 Nov 2025 22:27:07 GMT

Hello,

I'm have an existing 30% off friends and family on my current sim only plan and want to upgrade.

At checkout, the discount changes to 50% off when I select a eligible plan - Sim only Unlimited Full Works (Discount Eligible Plan).

My question is, if I upgrade online, will my friends and family discount apply and continue. I have seen many threads, where after the online order is submitted, the discount gets removed.

I had this issue last time I upgraded in 2019. It took long time to sort out and get the discount re-applied.

Re: Existing Friends and family discount

Chris_B — Fri, 14 Nov 2025 08:15:57 GMT

@knight providing you’re still eligible for the friends and family discounts then it will remain it’s changed to a 50% discount is because the discount is now only applied to the Airtime part of the contract as this is a flex pay contract and you do not get any discount on the device. Should you wish to have a traditional style contract you will need to call customer support and then this will only be a 30% discount.

topic Existing Friends and family discount in Contracts & Billing

Existing Friends and family discount

Re: Existing Friends and family discount