Phone bill discrepancy

OG60 — Thu, 13 Nov 2025 10:56:27 GMT

Why is my phone bill always more expensive than it should be and why can I not find/login or text and see an itemised bill?

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Re: Phone bill discrepancy

Ali_A — Thu, 13 Nov 2025 12:13:45 GMT

Hi @OG60

Welcome to the community!

Please visit our helpful View your monthly EE Mobile or EE Broadband bill page for the steps on how to view your bill 😊

You'll be able to see any additional charges that you have incurred above your basic charges.

We have a great article, Reduce my bills and manage my spending, to help you with managing mobile spending, understanding plan inclusions, and accessing support for bill payments.
As well as our Manage your subscriptions page.

You can also restrict additional charges with Spend Caps, just visit Set up and manage Spend Caps to find out more.

Ali

topic Phone bill discrepancy in Contracts & Billing

Phone bill discrepancy

Re: Phone bill discrepancy