topic Can’t view my final bill in Contracts & Billing

Can’t view my final bill

Disgruntled7 — Wed, 12 Nov 2025 21:12:36 GMT

Received a text message stating that my bill was ready to view. Click on the link, takes me to the EE welcome page. Tried the help page re viewing bills. Tells me to download the app. Download the app and navigate to manage. No option at all to view bills. Tried linking my broadband ID and also doesn’t work. Try texting 150 to view my bill and only getting a message send failure. What is going on?
How is it so difficult to view a bill? I’ve tried everything under the sun and had no success so how can this be resolved?

Re: Can’t view my final bill

XRaySpeX — Wed, 12 Nov 2025 21:15:54 GMT

What do you call your Broadband ID? Does it start with "GB"?

Re: Can’t view my final bill

Disgruntled7 — Wed, 12 Nov 2025 22:11:10 GMT

Yes, tried putting that number in but only met with an error message

Re: Can’t view my final bill

Leanne_T — Thu, 13 Nov 2025 11:53:54 GMT

Hi there @Disgruntled7

Thanks for coming to the community.

If you're unable to view the final bill online, please call us and the team will be able to get the bill looked into and give you the information you need.

Leanne 🙂