topic Re: Re: Sorry, it looks like there are no suitable plans available for this device in Contracts & Billing

Re: Sorry, it looks like there are no suitable plans available for this device

Alima1971 — Tue, 11 Nov 2025 15:44:41 GMT

Same problem with me, customer from 2007. I try upgrade, nothing available, I try add new watch for 11 months, nothing. This is very bad, I never miss my payment, all my family in my account, bill around 338 every month, never miss payment, I am disappointed for service,

Re: Re: Sorry, it looks like there are no suitable plans available for this device

Katie_B — Tue, 11 Nov 2025 16:53:06 GMT

Hi @Alima1971.

Thanks for coming here.

I am sorry that this is happening when you are trying purchase a new watch and upgrade a current line.

It could be you have a maximum amount of products on your account.

I would absolutely recommend giving us a call so our customer care team can look into this for you and provide you with your options.

Katie