topic Re: Deceived in Contracts & Billing

Deceived

Aliog — Wed, 12 Nov 2025 02:42:42 GMT

I was pay as go customer for long time than one day one off ee employee called me saying you can get better deal with your 20 pound a month, I said OK direct debit 20 pound he said OK so I accept when the bill came it was 40 pound for two sim card well I have only one sim card anyway I called back and they said sorry we will give you 14.99 compensation next month you pay 5.1 pound I paid 13 pound today next see how they act

Re: Deceived

Linzi_H — Wed, 12 Nov 2025 12:27:45 GMT

Hi @Aliog

Welcome to the Community.

I'm disappointed to hear that your transfer from Pay As You Go to Pay Monthly hasn't gone smoothly for you.
You've done the right thing by getting in touch with our team so they could make sure everything was sorted as expected.

I'm confident everything will be fine moving forward.

Linzi