Error when trying to pay for Broadband

BarrieBryson — Wed, 12 Nov 2025 08:33:21 GMT

I've just got broadband got a text saying I've been billed no bother have the money the APP won't let me pay haven't got a bill ???

[mod edit: added title]

Re: Error when trying to pay for Broadband

Leanne_T — Wed, 12 Nov 2025 08:26:30 GMT

Thanks for coming to the community.

Have you linked your broadband account to the EE ID to view the bills? You can find steps on how to do this in our Linking Your EE Products page.

If this has already been done and the bill is not showing, please get in touch and the team will get this looked into for you.

Leanne.