topic Re: Adding my wife as additional account holder in Contracts & Billing

Adding my wife as additional account holder

micheltheret — Sat, 08 Nov 2025 16:14:06 GMT

Hi,

Is it possible to add my wife as broadband account holder so she can call EE in case of issues ? I travel a lot for work and it's not practical if she can't manage the account in my absence.

Re: Adding my wife as additional account holder

XRaySpeX — Sat, 08 Nov 2025 16:39:08 GMT

No, you can't have more than 1 A/c Holder. However the A/c Holder can call CS to appoint a 3rd-party to handle day-to-day aspects of their a/c over the phone with CS on their behalf. They will not be cleared to affect contractual matters, like cancellation or upgrades.

Re: Adding my wife as additional account holder

AlreadyFedUp — Wed, 26 Nov 2025 15:02:31 GMT

In 2025 it's utterly appalling that a household utility service can't be in Mr & Mrs names. We have joint accounts for everything but EE appears to believe there's only 1 person using their services. There's no email service, no chat service and they're suggesting using post to write in? We transferred from BT & now I wish I'd chosen another supplier. Disgraceful