topic Re: How to change my address and help with the payment in Contracts & Billing

How to change my address and help with the payment

Milomax2019 — Fri, 07 Nov 2025 10:45:32 GMT

Hi, I have recently moved home from ***************

************************

I am struggling at the moment to pay my bill on my phone I have just recently paid for my Internet and having trouble paying for my phone bill at the moment it is costing me quite a bit of money at the moment for the house that I’m in for a new carpets a new cooker and curtains and I’m finding it hard at the moment to even pay for half of that. I am wondering if I could pay half the bill now half the bill at the end of the month and some in December could you please get back to me please? Thank you

[mod edit: personal details removed from the community forum]

Re: How to change my address and help with the payment

Schockwave — Fri, 07 Nov 2025 10:34:39 GMT

Hello @Milomax2019 ,

Welcome to the community,

As per forum rules please do not put any personal details in here, as you can be spammed and everyone can see your details, this is a public forum, where we also do not have any account access.

I would suggest speaking to customer service to sort this out, about your bill, we cannot contact you from this forum, nor will anyone contact you, it is up to you to do so.

Re: How to change my address and help with the payment

Leanne_T — Fri, 07 Nov 2025 18:29:39 GMT

Hi @Milomax2019

Thankyou for coming to the community and hope the move went well.

I've removed the personal details from the community as this is public and not customer service.

If you follow @Schockwave's advice and get in touch with our mobile guides. They will certainly help you with the bill payments and see what options are available, and they can update the address for you as well 🙂

For extra support, please see our Help if you have problems paying your bill, Help page.

Please let us know if you have any questions 🙂

Leanne.