topic Can't Add New Payment Card in Contracts & Billing

Can't Add New Payment Card

bmd123 — Mon, 03 Nov 2025 09:23:32 GMT

I think that this question has been asked before, but I can't find a suitable answer. I am trying to add a new payment card, but the authentication site is being blocked by EE. Please see image below. I have tried all the tricks of swapping computers, browsers, internet connection, deleting history and cookies etc all of which does not work.

I have phoned EE to get a call-back, no one returned my call. My original payment card will run out at the end of the month.

Does anyone have any suggestions?

If there is anyone from EE reading this, if I don't get a suitable resolution in the next couple of weeks, I will simply port my number to another company.

Re: Can't Add New Payment Card

XRaySpeX — Mon, 03 Nov 2025 11:55:51 GMT

@bmd123 : Are you on PAYG?

Re: Can't Add New Payment Card

Rach_H — Mon, 03 Nov 2025 12:15:57 GMT

Hi @bmd123,

Welcome to the Community!

I'm sorry to hear that you're having trouble setting up your new payment card, as this certainly isn't what we want to hear. I'd recommend reaching back out to our team, and they will be able to take a look into what is happening, and help you to get this sorted.

Rach