topic Re: Been changed £17.10 for a new service in Contracts & Billing

Been changed £17.10 for a new service

Clouded_dragon — Sat, 01 Nov 2025 13:06:39 GMT

Totally clueless, my contract doesn't end til next July

Re: Been changed £17.10 for a new service

Northerner — Sat, 01 Nov 2025 13:17:44 GMT

Hi @Clouded_dragon

Is this a service outside of your contract fee.

If so then your bill will itemised any fees outside of your contract.

Thanks

Re: Been changed £17.10 for a new service

Schockwave — Sat, 01 Nov 2025 13:44:18 GMT

@Clouded_dragon , please take a look at the breakdown of your monthly bill, it should let you know what you are being charged for, something we cannot do here in this public forum where we have no access to accounts and do not know who you are, or ring customer service, press option 2 to speak to one of the guides, who can take a look for you.

Re: Been changed £17.10 for a new service

Clouded_dragon — Sat, 01 Nov 2025 13:47:37 GMT

Issue is new resolved thank you

Re: Been changed £17.10 for a new service

Schockwave — Sat, 01 Nov 2025 13:50:38 GMT

@Clouded_dragon , thank you for letting us know, glad you got it resolved.