topic Re: Block All Premium Numbers in Contracts & Billing

Block All Premium Numbers

mw88 — Thu, 09 Oct 2025 13:00:35 GMT

Hello,

I am in need of some help to block my ability to use premium rate numbers.

I can not have access to these for my own good.

Please can you help. Due to the nature of it I would rather avoid talking to someone via the phone and would like to stick to email.

Many thanks,

Mark.

Re: Block All Premium Numbers

Rach_H — Thu, 09 Oct 2025 15:30:58 GMT

Hi @mw88,

Welcome to the Community!

I'm sorry to hear about the problems you're having with these numbers. If you text 'BAR' to 150 this should restrict some of the numbers, but it may be best to speak with the team to ensure that as many of these are blocked as possible. I appreciate that this isn't ideal in your situation, however, I can confirm that the tea won't ask any further questions about the reason you would like this blocked.

Rach

Re: Block All Premium Numbers

Crock — Tue, 28 Oct 2025 08:29:47 GMT

Hi, did they do this for you! I called 150 and the guy didn’t have a clue.

Re: Block All Premium Numbers

Katie_B — Tue, 28 Oct 2025 08:34:08 GMT

Hi @Crock.

Thanks for coming here.

I am sorry to hear you have not been able to get a Premium Number block on your account.

Have you tried texting BAR to 150?

When you have a moment I would recommend giving us another call to see if a full bar can be applied.

Katie

Re: Block All Premium Numbers

Crock — Tue, 28 Oct 2025 12:07:44 GMT

Yes that didn’t work either

Re: Block All Premium Numbers

Katie_B — Tue, 28 Oct 2025 12:15:56 GMT

Hi @Crock.

Thanks so much for getting back to me.

Have you been able to give us another call?

Katie

Re: Block All Premium Numbers

Crock — Wed, 29 Oct 2025 07:22:30 GMT

No. Have you tried calling 150 ? Press 1, press 2, press this , press that…. The system is very unfriendly and unclear. Who do I speak to? Sales, technical????

Re: Block All Premium Numbers

Christopher_G — Wed, 29 Oct 2025 10:09:24 GMT

Hi @Crock

If you follow the options for technical support, they'll be able to look into this and help get the bars applied.

Chris

Re: Block All Premium Numbers

Crock — Fri, 31 Oct 2025 17:08:37 GMT

Ok thanks. I’ll try that.