topic Re: NHS discount perk has not been applied to contract in Contracts & Billing

NHS discount perk has not been applied to contract

crescent861 — Mon, 27 Oct 2025 18:55:14 GMT

I recently upgraded to a new phone. I applied the code but needed to have a follow up with an advisor. They didn't apply the code so now I'm paying over the amount. I can't see a way of having this code reapplied.

Re: NHS discount perk has not been applied to contract

Rach_H — Tue, 28 Oct 2025 11:00:04 GMT

Hi @crescent861,

Welcome to the Community!

I'm sorry to hear that your discount isn't showing up as expected, and I can understand your concern.

I'd recommend reaching out to our team, so they can take a look into the plan that was agreed, and help you to get this resolved.

Rach