topic Re: Extra charges in Contracts & Billing

Extra charges

Susie501 — Mon, 27 Oct 2025 08:01:21 GMT

Hi, my first post here. Only been with EE for a short while. We moved from sky to get a better signal when we moved house.

i was billed an extra £7 in August for sending a picture message, the only thing i sent was an emoji! I have just sent a message and accidentally put 4 emojis in it does this mean I will get charged an extra £28? I usually use iMessage, but this contact had changed to android and I didn’t realise, stupidly, until I had clicked send. We were not charged for emojis on sky, I used to include them all the time. I’m having trouble accessing bills, I’ve paid for itemisation but keep getting messages saying this is not available to view, not my fault but theirs, try again later. I agree this site is not easy to navigate, wondering if the switch was a good idea now, but got nearly two years to go !

Re: Extra charges

Schockwave — Mon, 27 Oct 2025 10:11:41 GMT

Hello @Susie501 ,

Welcome to the community,

If you go into settings and then messages, click on that and then scroll down to text messaging and RCS messaging, click on that and make sure that is switched on, that should then mean you should not have to pay, as long as you see when texting that it has Text Messages RCS, where you text the person.

If when texting the person it has Text Messages RCS, when texting, then no, at least that is how I understand it.

Re: Extra charges

Susie501 — Mon, 27 Oct 2025 11:32:55 GMT

Thank you, I have just checked and it is turned on and the RCS text is in
the text box, I’ll see what happens on my usage and itemised bill next
month, the settings on my phone haven’t been changed. I can’t check usage
at the moment as there is a problem and I’m asked to try again later.
Thanks again for your help,

Re: Extra charges

XRaySpeX — Mon, 27 Oct 2025 12:30:58 GMT

It doesn't cost £7 to send 1 Picture Message (MMS). They cost 93p each. You must have sent about 7.

This cost is per MMS not per emoji.

Re: Extra charges

Susie501 — Mon, 27 Oct 2025 12:35:55 GMT

I didn’t send more than one, I have checked my messages, I’m unable to check my bill as EE apparently has a problem and I am asked to try again later.
Kind Regards Sue

Re: Extra charges

bristolian — Mon, 27 Oct 2025 13:32:34 GMT

The choice to convert a text message into a multimedia, is phone-driven not network. Android phones can be easily configured to send the overwhelming majority, if not all, emoji over SMS and thus inclusive in bundles.

I have no idea about Apple, but at the very least the phone should give an on-screen warning of "converting to MMS" or similar. This then gives you the choice of proceeding at cost, deleting the offending content, or finding alternative means of sending.