topic Re: Upgrade early in Contracts & Billing

Upgrade early

Ronnie145 — Wed, 22 Oct 2025 14:40:44 GMT

Hello ive been sent a message saying i can upgrade my phone to any phone on any plan and ee will waive the early upgrade fees does this mean i can upgrade and keep this phone i have ? Ive only got till march on this one

Thank you

Re: Upgrade early

XRaySpeX — Wed, 22 Oct 2025 14:51:34 GMT

@Ronnie145 : Yes, as long as you are not on an Upgrade Anytime plan.

Re: Upgrade early

Ronnie145 — Wed, 22 Oct 2025 14:52:46 GMT

I am on a upgrade anytime plan but theyve said they will take care of the fees? I dont get what this means

Re: Upgrade early

XRaySpeX — Wed, 22 Oct 2025 14:56:02 GMT

Part of an Upgrade Anytime plan is to return the existing phone in good condition or paying a fee for keeping it.

Re: Upgrade early

Ronnie145 — Wed, 22 Oct 2025 14:58:12 GMT

this is the message why did they send me this?

Re: Upgrade early

Leanne_T — Thu, 23 Oct 2025 07:05:38 GMT

Hi there @Ronnie145

Thanks for coming here 🙂

The message advises any early upgrade fee would be waived, this would not include any device costs for the phone that you select. If you would like to discuss the message and check if you would need to return your current phone, please give us a call on 150 and the team will be happy to go through all the terms with you.

Thanks.

Leanne.