"One of your SIM plans is changing"..I have a link, but can't choose it!

andyb54 — Tue, 21 Oct 2025 10:41:56 GMT

My son moved from Plusnet mobile and his number is under my account. I recently received a text saying his plan was going to change from 13/12/2025 and it contained a link to view a new default plan along with some alternatives. I want to choose one of the alternative plans (a 30gb 2yr contract) but when I select 'Choose this plan' it takes me to the normal upgrade page which doesn't list it, and the 30gb plan hasn't be added to my basket to check-out either! Why can't I access this offer???

Andy

Re: "One of your SIM plans is changing"..I have a link, but can't choose it!

Leanne_T — Tue, 21 Oct 2025 13:35:58 GMT

Hi there @andyb54

Thanks for coming to the community.

If the plan is not showing for you when following the link in the text, please give us a call on 150 and our mobile guides can help you get the plan set up 🙂

Let me know how you get on.

Leanne.

topic Re: "One of your SIM plans is changing"..I have a link, but can't choose it! in Contracts & Billing

"One of your SIM plans is changing"..I have a link, but can't choose it!

Re: "One of your SIM plans is changing"..I have a link, but can't choose it!