topic Overcharged in Contracts & Billing

Overcharged

KAASUTI — Mon, 20 Oct 2025 05:26:31 GMT

I was expecting my bill for my new phone to be £118 but have been charged £137 this morning. I can't view my bill and would like to know why I've been lied to?.

Guy on phone said £88 for phone and £30 for watch, I even have the order email saying the same.

Re: Overcharged

Chris_B — Mon, 20 Oct 2025 07:15:12 GMT

@KAASUTI because you’ve been charged up until the point until your bill was generated. So you pay the days before the bill was generated and then you pay for the month ahead.

Re: Overcharged

Chris_S — Mon, 20 Oct 2025 10:11:00 GMT

Hi @KAASUTI

It's great news that you've got a new phone from us.

We have a handy website that gives more information about your first bill after your upgrade, which I'd recommend taking a look at.

Chris S