topic Re: Billing Question in Contracts & Billing

Billing Question

amkhan25 — Sat, 18 Oct 2025 16:48:02 GMT

My bill adds up to 52 but I am charged 84. I don't see any details in the bill that explains how EE gets to 84 from 52.

Re: Billing Question

XRaySpeX — Sat, 18 Oct 2025 17:14:45 GMT

Look at the breakdown of your bill to see what you've been charged for.

Re: Billing Question

Michael_D — Sun, 19 Oct 2025 08:41:58 GMT

Hi @amkhan25

Welcome to the community.

If you have downloaded the full bill in the EE app or EE website to have a look at the breakdown of the charges and you still aren't sure what is happening, please give our billing guides a call.

They can bring up your bill and talk you through the charges to see why it has come to the amount it has.

Michael

Re: Billing Question

amkhan25 — Sun, 19 Oct 2025 13:45:11 GMT

This is not helpful at all. Don't you think I would have looked at the detail bill statement? There is nothing that reconciles the discrepancy between 52 and 84. This should not be a mystery to the customer

Re: Billing Question

amkhan25 — Sun, 19 Oct 2025 13:46:14 GMT

very unhelpful reply

Re: Billing Question

bristolian — Sun, 19 Oct 2025 13:49:14 GMT

@amkhan25 wrote:
This is not helpful at all. Don't you think I would have looked at the detail bill statement?

This is a public internet forum, and no-one on this board has access to your individual account to view your bill. Further, many users post on here with varying levels of knowledge or prior checks - it's not at all uncommon for people to post on here without having checked their bill.

EE-CS have access to your individual account and can check the bill further for you. It's unfortunate that you feel that the previous posts were unhelpful, when the only other alternative would be for you to post screenshots of your bill to this public forum - identifying your details in this way would not be wise!

Re: Billing Question

garybs29 — Sun, 19 Oct 2025 15:46:39 GMT

The bill will give a breakdown both in the app/website & on the pdf if you download it, if you're striggling then I'd suggest calling customer services